One-of-one / limited-stock items
Most Gemalyn Vesti items are unique or available in only one piece. Because an exact replacement is often impossible, please review photos, measurements, condition notes, and disclosed flaws before checkout.
Change of mind / wrong size / preference
We generally do not accept returns, exchanges, or refunds for change of mind, wrong size selection, fit preference, color preference, or other buyer-remorse reasons when the item delivered matches the listing and is not defective or materially misdescribed.
Disclosed flaws / as-described condition
For pre-loved, surplus, bale, or clearance items, normal signs of prior handling or any flaw clearly disclosed on the product page, photos, or Live presentation are part of the item’s stated condition.
Defective, wrong, or materially misdescribed items
Nothing in this policy is intended to remove rights or remedies available to consumers under applicable Philippine law. If an item arrives with an undisclosed defect, is materially different from the listing, or the wrong item was sent, contact Gemalyn Vesti promptly with your order number, clear photos/video, and the concern so the case can be reviewed and the legally appropriate remedy can be provided.
Unique item replacement limitation
Because many items are one-of-one, exact replacement may not be available. Where a valid claim is established and replacement is impossible, another lawful remedy, including refund when applicable, may be used.
Reporting window for faster handling
Please report delivery issues within 48 hours of receiving the parcel whenever possible so we can investigate quickly. This operational request does not limit any non-waivable rights available under applicable law.
Condition for approved returns
If a return is approved, the item should be returned in the same condition received, with tags/packaging if applicable, except where examination was reasonably necessary or the issue itself prevents this.
Non-defect reasons generally not covered
- Changed mind
- Item does not fit despite accurate posted measurements
- Preferred a different color/style after purchase
- Accidental damage or improper washing/handling after delivery
- Flaw already clearly disclosed before purchase
Claims evidence
Please provide your Shopify order number, customer name, photo of the shipping label, clear photos of the item, an unboxing video if available, and a short explanation. An unboxing video is helpful but is not the sole mandatory proof where other evidence can reasonably establish the issue.